Xanga Fixes - Known Issues & Bugs | TheXangaTeam on Xanga

Monday, 25 May 2009

Xanga Fixes - Known Issues & Bugs
All of the site maintenance we've done recently (and some of the subsequent site funkiness) has stemmed from two big efforts that have been keeping us busy over here at Xanga HQ:

1) We've been massively upgrading the hardware that powers Xanga.

Some of the hardware was almost six years old - which is Methuselah-old for this type of stuff. The new stuff is faster and more reliable. It's also a lot smaller and more energy efficient - which means it costs Xanga (and the environment ) a lot less to run than the old hardware.
2) We've been upgrading the software that powers Xanga too
Along with replacing the hardware, we've also been overhauling the software architecture of Xanga. The ultimate goal, of course, is to help make things more reliable and maintainable. But this type of upgrade brings inevitable hiccups as well...
Now we're focused on stamping out bugs!
We know the recent changes have introduced some new bugs. And we know there are some long-standing bugs from the old system. With your help, we'd like to focus on fixing them!
- Known issues that we're currently working to fix:
  - Anonymous footprints aren't showing the location of the visitor.
  - Some emails aren't being delivered - particularly to yahoo and att.net, which includes bellsouth.net and other domains (this one is primarily because different ISPs are rate-limiting the amount of email we can send to them). Please let us know if you aren't receiving email.
  - Usertag counts in the feedback log module are stuck at 0.
- Intermittent issues for which we need more information:
  - We've seen some reports about specific Xanga sites not always rendering properly. It sounds like the css for the site isn't loading, which causes weird display issues.
  - If you're having a problem like this, please leave a comment.
- Recently Fixed Issues (woohoo!):
  - Comment reply emails weren't being sent.
  - View counts were updating slowly.
  - Footprint feedback counts were updating slowly.
Just wanted to let you all know what we're currently doing to fix up the site. If you've been having any other big problems with the site (old or new) please let us know in the comments and we'll add them into this effort.

Thanks so much.

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Comments (133)

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Thanks for the heads up!
- 5/25/2009 2:57 PM
- BenevolentOne (message)
- reply
thanks for the update!
- 5/25/2009 2:57 PM
- wherethefishlives (message)
- reply
Thanks for your hardwork!
- 5/25/2009 2:58 PM
- skanickadee (message)
- reply
Cheers! Thanks for working these out :)
Happy feelings abound.
- 5/25/2009 2:58 PM
- skylar_rose (message)
- reply
Thanks for the update (both what you're doing with the site and letting us know)!
- 5/25/2009 2:59 PM
- into_the_lens (message)
- reply
Yay, thanks.
- 5/25/2009 2:59 PM
- Delphiki (message)
- reply
thanks for the update~!
- 5/25/2009 3:01 PM
- bluedreamer85 (message)
- reply
Thank you. I am still having problems with my email notifications. Sometimes they come through immediately....sometimes about an hour or so later....other times not at all. I am with hotmail. Thank you once again for all your hard work.
- 5/25/2009 3:02 PM
- Neeka1 (message)
- reply
So it's sorta like spring cleaning.
- 5/25/2009 3:02 PM
- Like_A_Tigah (message)
- reply
Everything on the site seems fine for me, but I wanted to let you guys know that for a while now, the address at the bottom of my subs e-mails has read "ww.xanga.com" rather than "www.xanga.com".
- 5/25/2009 3:03 PM
- hmmcclish (message)
- reply
This is great!
- 5/25/2009 3:04 PM
- DearRicky (message)
- reply
Thanks for trying to improve Xanga.
- 5/25/2009 3:12 PM
- LSP1 (message)
- reply
I'm not receiving emails.
- 5/25/2009 3:13 PM
- LoBornlyte (message)
- reply
Thanks for the info. I must be slow, I never see any bugs... or I never seem to experience any. Thanks anyways though! :D
- 5/25/2009 3:14 PM
- iamthebella (message)
- reply
Thank You for taking the time to let us know. It's the little things ya know. Real customer service. I love it. Much appreciated.
- 5/25/2009 3:19 PM
- Malpa (message)
- reply
awesome job, xanga team :)
- 5/25/2009 3:21 PM
- laurenmaureen (message)
- reply
The rss feed might need to be looked into. I'm subscribed to some blog readers and I've only been able to get the feed to work when I use this xanga.com/rss.aspx?.user=username but the Xanga faqs say to use xanga.com/username/rss but it isn't working for me. Now the blog readers aren't picking up the feed and sometimes it goes to about:blank.

This is just a copy/paste of the same comment that I left on Justin's blog.
- 5/25/2009 3:21 PM
- sharingthemoment (message)
- reply
Thank you for letting us know!
- 5/25/2009 3:25 PM
- The44thHour (message)
- reply
Appreciate all your efforts!

Thanks.
- 5/25/2009 3:26 PM
- Bricker59 (message)
- reply
I agree with Neeka1. I'm still not getting e-mail notifications for some things through Hotmail.
- 5/25/2009 3:34 PM
- leannenannette (message)
- reply
i'm using windows xp service pack 3 with firefox 3.0.10 and every few days for the past few weeks, the xanga site will display funky, with all liks showing up vertically, and no buttons or graphics from xanga loading.. right now it is fine, but last night it was weird again.
- 5/25/2009 3:50 PM
- moonflower1 (message)
- reply
yay!

Thanks a lot, you guys. You all deserved a nice, long vacation in a 5-star, all-expenses-paid (spa included) resort, but then again, who will look after us kitties??
- 5/25/2009 3:54 PM
- Cultur3sh0x (message)
- reply
Thanks for the updates
- 5/25/2009 3:54 PM
- my_final_username (message)
- reply
Hey, I know an issue!
Not being able to delete all my friends at once and having to go through them all individually. x__x
- 5/25/2009 3:56 PM
- TakingxOverxMe (message)
- reply
thanks for the info
- 5/25/2009 4:02 PM
- Jack_Daniels_Distillery (message)
- reply